Shake Shack Canal Place

Food: Ordered the Shake Shack burger, cheese fries and the Orange Creamsicle to drink All were consistent with in terms of quality, taste and temperature as I've had before Note that portions are on the smaller side The food is on par with similar establishment in terms of price Like many places, prices are continuing to rise while portion sizes appear to be continuously shrinking Atmosphere: The music was incredibly loud, the decor included a lot of metal furnishings i.e. the booth benches It's definitely not an atmosphere that's conducive to conversation or a quiet, relaxing meal (not that I expect that from a chain burger establishment) Service: In one word: bad. I placed my order using one of the available kiosks I waited at my table for 18 minutes before approaching the counter to inquire why it was taking so long It turns out, my order was never made The team member who served me apologized but never offered an explanation as to why my order was missed If ordered placed through the kiosk are not getting made, there's clearly a problem For that alone, I would not return to this location

First time soliciting this restaurant I was mistaken in using a menu kiosk wasting time ordering when I should had use a human cashier. After a long period of time I noticed there were more people waiting than eating in the dining area. When I received my hamburger and shake, I didn't realize that the burger was child size, however it didtaste delicious😋. Minutes later I started to eat a warm burger when it should have been hot. The shake was warm rich tasting chocolate foam until I got to the end when it was finally cool. I thought with amount of workers that there would be efficient service and decent food. I doubt I will return back.

First shake shack experience and its far better than expected. The burgers are worth the price. The service staff were very helpful. As a traveller from the Uk i was unable to use the self service kiosks as you needed a us phone number. The till staff quickly helped out. I would come back, would also look at trying other Shake Shacks in the US.

Being unfamiliar with this well known burger place and having few other choices I tried it. See the bill and what was ordered. This was for one person! The burger did have fresh meat and was yummy. I added bacon. There was also something strange on it. Some sort of deep fried cheese/meat combination in the burger. It was disgusting. I only wanted a double burger with bacon. Nearly $4 for crinkled fries. Nearly $5.50 for this small strawberry shake with no hint of real strawberries. I would order only the burger and/or pass on this place. You get similar food from 5 guys but seems like a better volume of food. I felt like I got my money's worth there. Business was good with lots of people seemingly enjoying their food. Different strokes for different people.